Customer Support Manager
The ideal candidate will have experience managing and scaling Customer Support teams approaches problems analytically and finds energy in constantly improving the customer experience. This role requires strong systems thinking, priority management, and relationship building skills.
Responsibilities:
- Be an integral part of our daily operations team
- Field requests and support tickets from our clients
- Learn the ins and outs of our business so you can handle any questions
- Respond to, troubleshoot, and resolve daily fulfillment and delivery issues, piecing together the end-to-end story to identify root causes and see cases through to resolution
- Review exceptions to identify trends and expose prime opportunities to improve our operations and increase customer satisfaction
- Help us prioritize resolution of systemic problems
Requirements:
- 0-3 years of professional experience
- Some experience in customer service or project management
- Excellent communication skills, especially written
- Ability to adapt in a rapid growth environment
- Strong problem-solving skills + great attention to detail
- Personable and love speaking with others via phone, email, and chat
- Strong computer literacy skills
- Incredibly hard working and willing to do what it takes for us to reach our goals
- Comfortable with Google Sheets
Dating Expert
We are hiring dating and communication professionals. An applicant should be an experienced online dating industry employee for at least 3 years. You should understand online dating in general and communication flow. We will provide all candidates with excellent opportunities to find an exciting and well-paid job. We are looking for an online communication professional who makes customers feel more confident.
Responsibilities:
- Listening to our customers and resolving their communication issues
- Improving communication skills of customers
- Providing our users with useful advice on how to communicate
- Developing a plan for communication improvement
Requirements:
- Strong coaching and communicative skills
- 1-2 years of experience in the field of online dating
- Graduate degree in Psychology or Communication Science
- Experience of customer support